Samsung Press Release
Samsung Electronics Singapore today announced details of the exchange and refund options for Galaxy Note7 customers. For the benefit of consumers’ safety, Samsung has stopped sales and exchanges of the Galaxy Note7, and has consequently decided to stop production.
Consumers with either an original Galaxy Note7 or replacement Galaxy Note7 should power down and stop using the device immediately, and take advantage of the exchange and refund options, regardless if they purchased their original device from telecommunication operators, consumer electronics stores, authorised retailers, Samsung Official Store at Lazada.sg or Samsung Experience Stores.
“We are deeply sorry for the disappointment and frustration the Galaxy Note7 issue may have caused our customers and partners. Our focus now is to reduce further inconvenience to our customers who have trusted and waited for the Galaxy Note7,” said Eugene Goh, Vice President, IT & Mobile, Samsung Electronics Singapore.
Galaxy Note7 customers can choose to either exchange their device for a Galaxy S7 edge, and receive cash and other benefits which will be confirmed shortly, or to receive a refund.
Samsung Concierge customers
Samsung Concierge customers who opt to exchange their Galaxy Note7 device for the Galaxy S7 edge will have their Samsung Concierge services transferred to their Galaxy S7 edge and take effect from the date of the exchange. Samsung Concierge customers who choose to receive a refund for their Galaxy Note7 will receive a refund of $38 for their Samsung Concierge.
How to go about the Exchange or Refund
Beginning 26 October 2016, Galaxy Note7 customers can visit www.samsung.com/sg/note7exchange to select their preference for exchange or refund, and provide their details for a free home delivery. The free home delivery is offered whether the Galaxy Note7 customer chooses an exchange or a refund.
Exchange customers can select their preferred colour for the Galaxy S7 edge, subject to availability. Samsung Concierge customers who opt for exchange will have their Samsung Concierge transferred to the Galaxy S7 edge and those who opt for refund on their Galaxy Note7 will have their Samsung Concierge refunded.
Customers will need to provide the following details when logging in to arrange for an exchange or a refund.
1) Full name as per bank account
2) NRIC or FIN number
3) Mobile contact
4) Email address
5) Home delivery address
All Galaxy Note7 customers are required to back up their data using Samsung Smart Switch (http://www.samsung.com/sg/support/smartswitch/), delete any data or other personal material stored in the device, and reset their device ahead of the home delivery. Customers will receive a cheque for the amount due to them, depending on their selection of the exchange or refund option, in exchange for the Galaxy Note7 device to be returned.
The company is working out the resolution for Galaxy Note7 customers with Samsung original Galaxy Note7 accessories and details will be announced soon.
Samsung channel partners can email to [email protected] to discuss the remedy for their Galaxy Note7 stocks.