Samsung Press Release.
Singapore, 12 October 2016 – Samsung Electronics Singapore announces remedy options for Galaxy Note7 customers in Singapore, following its advisory for Galaxy Note7 customers to power down and stop using the device.
Singapore customers will be able to exchange their Galaxy Note7 for another device, with a refund of the price difference between devices. Alternatively, they may return their Galaxy Note7 for a refund.
The company is in close discussions with its telecommunication operator and retail partners, and details on how Galaxy Note7 customers can go about the exchange or refund will be provided soon. All Galaxy Note7 customers are urged to take up the options when these are made available to them.
Samsung is also looking into remedies for Galaxy Note7 customers who purchased the Samsung Concierge service.
Consumers can call 1800-SAMSUNG (7267864) for further assistance.